Refund and cancellation policy

Last updated: 4 November 2026

Try it first

Every account starts with a free 7-day trial with 3 hours of recorded meetings and no card, so you can see EchoBrief on your own calls before you pay anything. A trial never charges you.

Cancelling

• Cancel any time from Settings → Billing → Manage billing, or email us.
• Cancelling stops the next renewal. You keep your plan until the end of the period you paid for, and are not charged again.
• After that the notetaker stops joining calls; your meetings stay readable as described in the Terms.

Refunds

• Your first payment. If EchoBrief isn't right for you, ask within 7 days of your first payment on a plan — monthly or annual — and we will refund it in full and cancel the subscription.
• Renewals. Renewal payments are not refunded, and we don't refund part of a month or year. Cancel before the renewal date to avoid the next charge.
• Mistakes and outages. If you were charged twice, charged after cancelling, or could not use the Service for a significant part of a billing period because of a fault on our side, we will refund the affected amount.
• Features we remove. If we remove something material you pay for and you cancel because of it, we refund the unused part of a prepaid annual plan.

How to ask

Email admin@oltaflock.ai from the address on your account and tell us which payment. Refunds go back to the original payment method through Dodo Payments, our merchant of record; it usually takes 5–10 business days to reach you, depending on your bank.

Your legal rights

Nothing in this policy limits rights you have under the consumer law of the country you live in.